We know how busy you are day to day keeping your companies computer systems and network running smoothly. The day-to-day demands of the users make it extremely easy to put off mundane tasks such as patching, disk defragmentation, hard drive clean up and other essential, yet un-exciting tasks. We have developed a service that will help you satisfy your users community by enabling you to concentrate on value added IT projects and leave the mundane day-to-day tasks to us.

Working with you, our team will perform a problem prevention audit with more than 72 diagnostic checks in an effort to help you uncover potential areas of risk before they come to fruition, working from the premise that an ounce of prevention is worth a pound of cure. Armed with this knowledge, we can provide you with a customized quotation on how the ITech service can give you your life back by helping you take care of your computers and your network 24 hours a day seven days a week. Our ITech service will proactively alleviate risk and headaches for you. Even if you decide not to go forward with our ITech service you will greatly benefit from the information and peace of mind you get knowing that an up-to-date problem prevention audit was performed on your network.

Here are some of the problem prevention checks that will be covered:

File Server

• What version of the operating system is installed?
• Do any security patches need to be installed? (Note: security patches should not be installed haphazardly; not all patches are safe to install.)
• Are there any error messages or error lights on to indicate a failure, pre-failure warning, or disconnection?
• Are there any suspicious or unexpected entries in the system logs?
• Is there sufficient storage space?
• Is the storage redundancy system working correctly?
• Does the hard drive need to be defragmented?
• Does the server have adequate memory and CPU power for its current load?
• Is up-to-date anti-virus software installed and working properly?
• Was there a recent virus scan performed?
• Is the server adequately protected by an uninterruptible power supply?
• Are there any inactive user accounts?
• Is the password configuration in alignment with security policies?
• What is the current up-time of the server?

Backup System

• Are all necessary files being backed up?
• What is the frequency of backups?
• Are the backups being verified in some way?
• Are multiple tapes being used?
• Is there an offsite backup for disaster recovery purposes?
• Is the tape drive being cleaned on a regular basis?
• Is the system set to verify that backups are completed without errors?
• Is there a schedule for performing a system restore?

Network Infrastructure and Configuration

• How many ports used and unused?
• Is the topology expandable and able to handle a load increase?
• Is there an active firewall in place?
  • What type?
  • Is the firmware up to date?
  • Is it configured properly?
• Are there multiple layers of security?
  • If so, what are the layers?
  • Are they monitored for failure?
• What type of Internet connection is in place?
  • Who is the ISP?
  • What is the speed and configuration?
• What type of router is being used?
• What type of wiring is being used?
  • Is the wiring neat and clean?
  • Are racks being used?
• Is there a WAN in place?
  • What type?
• Is there a VPN in place?
  • What type?
• Are wireless components being used?
  • What types?
  • What is the configuration?
  • Is it secure?
• What are the IP Assignments?
  • Is DHCP or Static IP’s being used?
• What is the naming scheme?
• Are print servers being used?
  • Are all shared printers attached to a print server?
• Is Terminal Server being used?
• Is Content Management being used?
  • Is the subscription being updated?
  • What is the admin username and password?
• What is the password for the network administrator?

Workstations, Laptops, & PDAs

• Are they properly configured?
• Is the Disk Clean Up Tool scheduled to run regularly to clean up temporary Internet files?

• Are there unnecessary programs running?

• Is the user able to disable the anti-virus software on his/her machine?

• Have all employees received a copy and signed that they’ve read and understood the policies outlined?

• Are those laptops scanned for viruses and spy-ware before connecting to the network?

Company Growth and Expansion

• Does the customer foresee adding any new hardware or software in the next three to six months?
• Does the customer plan on opening any remote offices or new locations within the next three to six months?
• Does the customer have plans to upgrade or install any key applications?
• Does the customer see any significant increase or decrease in their business in the next two years?
• Are there any ongoing problems the client is experiencing?
• Are there any manual processes the client would like to automate?